Welcome
Increase Revenue through improved member/client experiences and operational
Achieve record-breaking growth and enhance your organizational capacity.
The K Factor
Exceptional Audience Experiences
As a customer experience specialist, The K Factor creates exceptional audience experiences, achieves record-breaking growth, revenue, and retention, and enhances organizational capacity.
Founder, Kim Hall
I specialize in bringing teams together to create exceptional audience experiences, achieve record-breaking growth, revenue, and retention, and enhance organizational capacity. With a foundation in customer service shaped early in life, I earned a Communication degree from the University of Maryland and have built a career leading impactful organizations. My experience includes running county-wide nonprofits, supporting entrepreneurs, and working with national leaders. As the founder of The K Factor, I empower organizations to connect people, possibilities, and prosperity. A graduate of the U.S. Chamber’s IOM program, I also hold certifications in project management, component relations, and partnership brokering.
Capabilities
Customer Experience Evaluation
Client/Member Connection & Satisfaction
Membership Management
Partnership Building
Event planning and execution
Organizational Efficiency